Terms of service

1. Introduction:

Welcome to the website www.lala-fshasha.com (hereinafter: "the website"). Lala Fshasha is a virtual store selling macrame, crochet and other handmade products. The store is operated by Hila Fersi, exempt dealer number 308121060.

The website's regulations are written in the masculine language for convenience only, but refer to both men and women. The use of the website is subject to and conditioned by the user's and/or users' consent to what is stated in these regulations.

Any use of the site constitutes acceptance of these regulations, the terms and conditions contained therein. You are requested to carefully read the terms of use below, before you use the site and/or make a purchase. By entering and/or using and/or purchasing the site, you hereby agree and confirm the application of these terms of use to you. If you do not agree with the terms of use, you are hereby required not to use the site. The services through the website are subject to the conditions detailed in these regulations. The very act of ordering services on the website will constitute a declaration by the customer that he has read the provisions of this regulation, understood them and agreed to them.

The regulations may change from time to time, and the user must be updated with the regulations every time he enters the website. Browsing the website and/or using it of any kind forms as an agreement to the terms of the regulations and a commitment to act according to them. It is clarified that the regulations constitute a binding legal agreement for all purposes and obligates the user for all his use of the website.

When approving the above regulations, the customer understands that a mistake made in good faith can occur regarding the marketing content and/or the description of the products and/or regarding the price stated next to the product. In such a case, Lala Fshasha will act as quickly as possible to correct the errors if found by them and/or by The user and will not be held responsible for these errors.

The right to use the site is for every citizen who has turned 16 years old. An order will be possible for those who have an active bank account and/or have a valid Israeli credit card and have an e-mail address whose address will be provided at the time of purchase on the website. A minor who performs actions will be considered a minor who has received the permission of his parents and/or guardian, to make the purchase on the website.

2. The products on the website:

Lala Fshasha does everything in its power to ensure that the information about the products on the website is as accurate as possible. Admittedly, sometimes there may be unintentional mistakes and inaccuracies, and therefore, I cannot take responsibility for this.

The images of the products as shown on the website are for illustration only. There may be color changes between the photographed products and the actual products. These changes are due to the colors of the screen and the photo of the image.

Lala Fshasha is not responsible for direct or indirect damage caused by improper use of the products. Please refer to the instructions for use before using the product.

Lala Fshasha may offer promotions and discounts on the website at any time, and equally cancel them at any time and at its discretion. Also, Lala Fshasha reserves the exclusive right, at any time, to add and/or subtract products and/or services offered for purchase on the website as well as to determine the method of purchase and the price of the purchase, without the need to give any advance notice. Also, it is possible that the promotions available on the website will not apply to a physical purchase, and vice versa.

The price of the services are without VAT and no VAT will be charged, subject to the tax law for an exempt dealer.

The participating products on this site and their prices will be valid for the existing stock only.

Upon receipt of the product order in the system, the customer will receive an e-mail confirming that the product order has been received. This notification does not constitute confirmation that the product order has been placed and does not bind Lala Fshasha in any way.

Providing false information is a criminal offense and the person who does so is subject to criminal legal proceedings and/or civil legal proceedings.

Lala Fshasha reserves the right, at its sole discretion, to cancel the order and/or not deliver a certain product, in the case of a product that is out of stock; in case of "force majeure"; In the event that the order is not made according to the website regulations; In the event that the orderer did not meet the obligation according to the purchase agreement, including the obligation to pay the consideration for the item he ordered; In case the customer provided incorrect/inaccurate/incomplete details. In any such case, a notification will be given to the customer in one of the contact methods he provided at the time of ordering, and a full refund or replacement product will be provided to the customer within 7 business days or according to the delivery policy on the website (respectively). Lala Fshasha will not be responsible and will not bear any direct/indirect damage that may be caused to the customer or a third party as a result of her canceling the order.

3. Delivery of the products:

Product delivery times refer to business days only (Sundays - Thursdays, not including Fridays, Saturdays, holiday eves and holidays). And also do not include products that are out of stock. The counting of business days will start from the date of confirmation of the order and receipt of full payment approved by the credit company.

A product will be delivered to the customer only when the price has been paid in full using an acceptable payment method as specified above, to the address provided by the customer when placing the product order, and in accordance with the time of delivery of the product that appears in the ordering process.

Lala Fshasha will not be responsible for any delay and/or delay in delivery and/or non-delivery caused by force majeure and/or events beyond its control, including strikes, computer system failures, etc.

4. Shipments:

israel: 
Delivery to a pick-up point ₪15 - up to 14 business days.

Home delivery ₪45 - up to 7 business days.

Free home delivery on orders over NIS 500 - up to 7 business days.

Pickup from the home studio located in Bat Yam by prior arrangement - Free.

Special delivery (due to item size/weight): 80 ₪ - up to 14 business days. In the case of special delivery, a note will appear on the item page under the "Special delivery" category.

International Shipping:

International Shipping 80₪ – Up to 30 Business Days.
(International shipping applies to deliveries to the following countries: Ireland, USA, Norway, Finland, Canada, Austria, Italy, Belgium, Brazil, United Kingdom, Germany, Netherlands, Hong Kong, Greece, Japan, Spain, Poland, France, Switzerland, Russia, China, Denmark, Portugal, Sweden, Australia, Taiwan, New Zealand, South Korea, Singapore, Thailand).

*Please note that you may be required to pay taxes or duties in your country according to local regulations and policies.

All shipping destinations:

*We are making every effort to ensure timely delivery to all destinations. However, due to the current security situation, there may be delays in deliveries to certain areas. Additionally, the courier company might not be able to reach some regions under these circumstances. Therefore, we recommend checking delivery availability with our customer service team.

Self-pickup must be arranged in advance via WhatsApp number 0543430034 or via the contact methods detailed on the website, after the customer is notified that the order is ready.

The address of the home studio: 47 Sderot Ha-Atsmaat, Bat-Yam.

Please note: in the case of an unusual delivery or delivery outside the borders of Israel, a fee will be charged according to the cost of the special delivery. It is the customer's responsibility to find out the unusual shipping cost before placing the order.

The prices of the products on the website do not include the shipping costs. Payment for the delivery will be determined at the time of ordering and according to the type of delivery chosen by the customer.

If the ordered product was not delivered to the customer within the reasonable period of time - the customer must immediately notify Lala Fshasha according to the contact methods detailed on the website.

If you chose to receive the delivery by courier, the package will be sent to the delivery address specified at the time of ordering.

If the status of the shipment is in the custody and responsibility of the shipping company, Lala Fshasha has no responsibility for it.

5. Replacement, return and cancellation of a transaction:

The item can be returned up to 14 days from receiving the shipment or from the day the order was collected from the studio.

Exchange and refund will be possible only after the product arrives back to the studio in its original packaging, when it has not been used and is complete without defect/damage/damage of any kind to Lala Fshasha's studio by prior arrangement. The product will be returned at the customer's expense and responsibility and will be considered a returned product, only when it is received at the studio.

Cancellation of the deal will be done in writing via email to lala.fshasha@gmail.com, or by contacting customer service on WhatsApp at 0543430034. The customer's name, order number, name of the item and the reason for the return must be included.

A refund will be given up to 48 hours after the product is returned to the studio, minus a 5% cancellation fee or NIS 100, whichever is the cheaper, as written by law. A transaction that is canceled before it is packed and sent will receive a 100% refund of the payment. The refund may appear in your account within up to 10 business days.

If the product is shipped, it will not be possible to receive a refund for the cost of shipping back and forth to the studio, except in the case of a damaged product.

Notwithstanding the above, it is not possible to return products that can be recorded, reproduced, or duplicated, that the customer has opened their original packaging, or for items that have been specially prepared for the customer, or for a service that has already been performed, or for an item whose price is below NIS 50.

In the case of an item returned due to a defect, the customer will receive 100% of the payment for the item without cancellation fees and by the payment method the customer paid for, and this after the product has been physically returned to the studio within 14 business days. In such a case, the payment for the shipment will also be refunded. This is after it has become clear that the defect is not as a result of an act or omission of the customer.

6. Information security:

The site is secured through the use of advanced security measures, the purpose of which is to ensure proper use and safe browsing of the site, as well as to maintain the privacy of the users. All users of the website and its services undertake that they will not do any activity to disrupt the activity of the website, steal information about users and hack the website's security mechanisms.

In case of misuse, Lala Fshasha will act against any activity in any legal way at its disposal, including blocking the user from accessing the website and taking legal proceedings against the user if he acts as stated.

7. Copyright and intellectual property:

All intellectual property rights on this website, including copyrights, distribution rights, trade secrets, trademarks and all intellectual property of any kind, both regarding the design, the website page, the various items sold on the website, and regarding the contents appearing on it are the exclusive property of Lala Fshasha.

Do not copy, reproduce, distribute, publish or use in any other way any information from the website, and/or the images, and/or the designs, whether commercially or personally, unless consent has been given in advance and in writing on behalf of Lala Fshasha.



For any questions and inquiries, you can contact us via WhatsApp at 0543430034 or by e-mail at lala.fshasha@gmail.com during the site's operating hours and I will be happy to help you.